How sustainable companies avoid Toyota’s problems? Below is the extract of Andrew Savitz‘s insights:
Looking Inside the Box: Three Ways to Avoid Toyota’s Problems
Toyota’s become far too inwardly focused- to the extent that it believed it could find and solve all problems without paying attention to outsiders. The company began to ignore customer and regulatory concerns, believing that answers came from within Toyota, not from those outside the company. This harmful tendency was reinforced by “The Toyota Way,” under which engineers are responsible for finding and solving problems — themselves.
Looking inside the box for all the answers runs contrary to a major principle tenant of sustainability: sustainable companies push themselves to be outwardly focused and to engage deeply with external stakeholders. This is especially important during long periods of success, when arrogance and insularity can take over.
I’ve identified outward -focus as one of seven organizational capacities that are necessary for sustainability.
Andrew Savitz is a creative advisor, author and speaker, with over 25 years of hands-on experience assisting corporations to become leaders in sustainability, environmental performance, measurement and reporting.
Andy is the author of Talent, Transformation and the Triple Bottom Line (Jossey-Bass/Wiley, 2013) and The Triple Bottom Line: How the Best Run Companies are Achieving Economic, Social and Environmental Success and How You Can Too (Jossey-Bass/Wiley, 2006).
He was a lead partner in Pricewaterhouse Cooper’s global Sustainability Business Services practice and was PwC’s liaison delegate to the World Business Council for Sustainable Development。
Andy served as General Counsel in the Massachusetts Office of Environmental Affairs, where he conceived and organized the Commonwealth’s Environmental Crime Strike Force, and the first-in-the-nation workshop on environmental law for state court judges. He has taught courses at the Environmental Law Institute, in Washington, DC on environmental law and regulations, compliance and enforcement, environment and the media and environmental ethics. Andy serves on the Board of the Environment and Natural Resources Department at the John F. Kennedy School of Government at Harvard University. He founded, and currently chairs the Board of the Massachusetts League of Environmental Voters.