Jonathan Low

Winning Clients’ Loyalty – 7 Proven Practices to Convert Clients to Amazing Fans

Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization.

In this keynote workshop, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed at helping you discover the “how to”. It is about helping you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.

Program Objectives:

• Increase your personal self mastery skills in the areas of self awareness & emotional effectiveness
• Increase your influential communication, productivity and teamwork cooperation of individual vis-à-vis team, both written and verbal communication
• Develop better customer Engagement, Relationship & Connection for higher retention & loyalty to both internal and external customers

Global Leadership – Leading with Success

In a world of continual change and constant evolution, the need for leaders to be equipped with the right leadership competencies becomes even more important. Based on the research done by Marshall Goldsmith and his co-authors in Global Leadership: The Next Generation, this session will identify what tomorrow’s leaders will need to know, do and believe in order to successfully lead the global enterprise of the future.

Program Objectives:

• Learn about the 15 leadership competencies, clustered in 5 groups to successfully lead the global enterprise of the future.
• Apply the 4Cs of trust to improve the level and quality of engagement for higher productivity and performance.
• Discover tools and assessments to measure and develop your leadership competencies in order to succeed as effective leaders in a globalizing and competitive business environment.

Real Customer Care with EQ – How does emotional intelligence work in customer care and employee engagements?

Managers can easily be distracted by administrative requirements of running a team — and while the emails and processes matter, ultimately service is delivered by PEOPLE. In the end, skill development, EQ appreciation and relationship mastery contribute the most to retaining talents, employee engagement and your profitability. In order to build these capabilities, managers need EQ themselves.

The key to building a real customer care culture (both internally & externally) is directly related to the engagement and emotional intelligence skills of the manager. Great leaders and managers recognize the necessity to understand, relate and communicate with a wide variety of people for a great service experience. The great manager also recognizes that each person is motivated and responsive to different stimuli and has different needs.

Program Objectives:

• Achieve personal mastery and ownership in making the “Possibility” a “Reality” for higher employee’s productivity, engagement and loyalty.
• Build key and meaningful relationships that matter, centre around EQ, in achieving impeccable service experience and breakthrough in interpersonal and business relationship.
• Learn three different ways to motivate and develop the capabilities of your leaders in delivering real customer care.

Imagine the Possibilities – For breakthrough Success in Life, Relationships & Work

Motivational and Transformational Keynote that inspires, challenges and empower people to rise up from their current state and imagine the possibilities and potential that is within them.

It is about experiencing the breakthrough in achieving success in their personal and professional life. Imagine the Possibilities for greater performance, productivity and profitability.

Program Objectives:

• Challenge and inspire the participants to go beyond their self-limiting beliefs in Life & Work
• Building key and meaningful relationships in achieving success and breakthrough in interpersonal and work relationship
• Achieving personal mastery and ownership to making the ‘Possibility’ a ‘Reality’ for higher productivity, performance and profitability

The Power of the ‘R’ Factor

Relationship Matters! The keys to growing your human capital and talents potential by deepening the people’s communication & engagements

The Power of the ‘R’ factors looks into how meaningful and high impact relationships & communication can make the difference between success and failure of the a sustainable people engagement and experience in organizations.

This session will help you develop a better understanding of your team and how they can relate to others better through communication, so that they can build better relationships and quality engagement with people, harness their connection potential, reach for their best in applying the power of the “R” Factors.

Program Objectives:

• Managers will gained insights on themselves and others through the Power of Relationship Effectiveness
• Cultivate the Law of Connection and Relationship Excellence in communicating, influencing and engaging with people
• Understand and learn the key principles of ‘Serving It Forward’ and how this will help leaders and manager improve the level and quality of communication & relationships in building an organization where talents excel